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user_9ggdqz
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2 Messages

Tuesday, June 23rd, 2026 3:57 PM

WiFi not working properly

It constantly freezes up and I can not watch a single show without in freezing for minutes or hours.

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Updated 

28 days ago

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user_9ggdqz

Visitor

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2 Messages

1 month ago

I pay almost $300.00 monthly and I’m not enjoying the service that I pay for. Would definitely like some support. More customers aren’t technicians or elderly like me and don’t understand new technology 

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EG

Expert

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119.5K Messages

29 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance. 

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XfinityEmilyB

Official Employee

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3K Messages

28 days ago

 

user_9ggdqz Welcome to our Xfinity community forum! You've reached the perfect place to get help with your internet and we will work with you until you confirm it's the strong, reliable connection you pay for. When you open the Xfinity app to troubleshoot your internet service: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting, what results does it give you? 

Open the Xfinity app and sign in using the Primary Manager or Member’s Xfinity ID and password.
Select WiFi and click Troubleshoot.
- If you can't run the test, update to the latest version.
Schedule a technician if our system finds a problem it can't fix online.

 

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