1 Message
wifi not working ONLY AT NIGHT
I am getting 108% of my plan speed during the day and literally 0% at night (every time I troubleshoot after 5PM that’s what it says). We have FuBo TV and it will not work because of the wifi issues. I restart my modem every single night and it does nothing. We just got a new modem to try and fix the issue but it did not.
Is this because everyone around me is also using xfinity wifi? Do I need to switch providers? It feels like I am paying for nothing at this point. What can I do to fix this?
XfinityChristy
Official Employee
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2K Messages
1 year ago
@user_ny1is1 Thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you have been having issues at night with your wifi and would be happy to troubleshoot this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.2K Messages
1 year ago
@user_ny1is1 @XfinityChristy
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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