Visitor

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1 Message

11/01/2026 3:40 AM

wifi not online

i moved apartments now my wifi ain’t online 

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Expert

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122.7K Messages

2 days ago

First. Did you get your service transferred over to the new apartment ?

https://www.xfinity.com/support/articles/onlinemoves 

Official Employee

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4.5K Messages

6 hours ago

Hi, @user_hmc81b! Congratulations on your new apartment! @EG is correct that your account would need to be transferred to the new apartment number. Were you able to get that taken care of already or do you still need assistance doing that? 

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