1 Message
WiFi not letting Apple devices connect
Having an issue with apple iPod and apple phone not connecting to our home network. When we try to connect we get error message:
Unable to join the network - This network is operating on Wi-Fi channels in use by other nearby networks. Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.”
flatlander3
Problem Solver
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1.5K Messages
1 year ago
The first thing I'd try is just power off/power on the iPhone/iPad. If that doesn't work, then forget the WiFi network and try to rejoin.
Still not working? There are couple things you can try are here. IMPORTANT: Make a full backup of your iPad/Phone before you do it in case you mess up on erasing network settings and blow away your iPhone/iPad accidentally: https://macreports.com/unable-to-join-because-wi-fi-channels-in-use-by-several-other-networks/
Make a local backup to a computer. It's much faster and far more secure to restore, and you won't have iCloud space limitations if the backup doesn't fit your iCloud storage capacity. Always strive to keep your ones and zeros to yourself as a general rule anyway.
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XfinityBrianH
Official Employee
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1.3K Messages
1 year ago
@user_beme8j Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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