WiFi not connected

user_w69bzk, Thank you for reaching out to Xfinity Support. Here are instructions on how to connect your device. To connect a device to WiFi, follow these steps:

1. Turn on WiFi on your device.
2. Select your network from the list of available networks.
3. Enter your WiFi password.
4. Select "Join" or "Connect."

If you continue to have trouble, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message