@user_5pur1h Thanks for reaching out to our team for help with our Wi-Fi network. I have a few questions to ask, so we can troubleshoot to resolve this for you.
Can you tell us if you're referring to your Xfinity Gateway or your personal device?
Do you have bridge mode set up?
Have you tried forgetting your Wi-Fi network and attempting to reconnect?
XfinityKei
Official Employee
•
2.3K Messages
4 hours ago
@user_5pur1h Thanks for reaching out to our team for help with our Wi-Fi network. I have a few questions to ask, so we can troubleshoot to resolve this for you.
Can you tell us if you're referring to your Xfinity Gateway or your personal device?
Do you have bridge mode set up?
Have you tried forgetting your Wi-Fi network and attempting to reconnect?
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