1 Message
Wifi Network wont show up
I have tried connecting to my wifi all day and I cannot find my network at all but my gateway is online, please help me resolve this issue, I’ve already tried restarting my gateway and troubleshooting, I have even went through the 2 hour wait process with no results at all and will now have to wait until the middle of the week for a technician
XfinityAlfonso
Official Employee
•
1.6K Messages
1 year ago
Hey there @user_f7b2ok So sorry to hear that the Wi-Fi network name isn't showing up as it should. Did you by chance check to make sure the modem wasn't factory reset to the default ID during troubleshooting? Our knowledge base here may have some tips that you can try as well
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
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