1 Message

Thu, Jan 13, 2022 3:18 AM

Wifi network not working in the evening

Every night for the past few days our network stops working and internet is not accessible. It’s back up and running perfectly the next morning. This has happened for at least 4 nights. I restarted the gateway yesterday but that did not help. 

Official Employee


225 Messages

Hace 4 m

@user_71d852 I'm sorry to hear that you are having issues with your internet at night.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3fsDeOA send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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