Visitor
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1 Message
wifi name not appearing
I just got a new computer and I am trying to connect it to my home wifi however it doesn't show but 8 others do. I've been all over the internet and even on an old thread here but nothing seems to yield any results.
XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @user_7a45a6! You've reached the perfect place to get help with any questions you have about your service. I rely on my internet every day for work so I'd be frustrated if I couldn't connect. Are you able to connect with an ethernet cable? Are you having issues connecting to the internet on any other devices?
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EG
Expert
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110.5K Messages
3 years ago
@user_7a45a6
Have you first tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
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