Visitor
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1 Message
Wifi keeps stopping broadcast
My wifi keeps stopping broadcasting a signal.
The internet connection seems to be fine. The app says I'm connected, my internet is "booming." I have had xfinity for about a month and have had no significant issues. Today, my wifi connection keeps dropping. It is not the internet connection. It is the wifi broadcast.
I have restarted my modem several times. I have done this both by unplugging and restarting in the app.
Sometimes after a restart, the wifi signal will broadcast, let me connect, and then drop again almost immediately. Sometimes after a restart, it won't broadcast the signal at all.
The only option I've been given for customer service is to have a technician come out, at *my* expense. This is a failure of xfinity equiment. I am not interested in paying them to fix their own faulty equipment.
Most of the solutions I've found for this same problem in these forums seems to be a faulty router and xfinity replaces it, and things work fine again. Some folks have taken their modem/router to an xfinity store and changed it out. How do I go about just getting replacement equipment?
XfinityDena
Official Employee
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3.7K Messages
4 months ago
@user_nhszo7 If you would like to swap out the equipment, you can visit a local service center to swap the equipment for free. If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you! When can you visit so that I may follow up to confirm the swap went well and everything is working for you?
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user_au6yl1
Visitor
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1 Message
1 day ago
I turns out to be Xfinity itself. I've swapped modems, improved settings etc. etc. Xfinity chat once told me No Outages in your area, and then 8 hrs later i get a text saying there was an outage and they fixed it. Then things will be fine until the problem starts happening again. They try to blame signal, modem placement, your device settings etc. etc. Truth is internet is just not reliable in the United States. Just like when you visit a 3rd world country the power goes out more often than we as Americans are used to. I think it is the same with American internet -- it is going to [Edit: Language]. No matter what.
(edited)
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