DenisD's profile

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Mon, Oct 19, 2020 1:00 AM

WiFi keeps going down

I have a Netgear modem with voice and Eero router. Been running great for about a year, but starting a few weeks ago, I need to reboot the modem/router nearly every day, but at different times. We have Comcast high speed internet ( up to 1,000 Mbps). The modem can handle up to 680 Mbps. When it’s working, the download speeds are 300-400 range. My daughter is a teacher and needs the internet for zoom and Google meetings. It will crash at random times. Not sure what to do next

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EG

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87.1K Messages

8 m ago


@DenisD wrote:
We have Comcast high speed internet ( up to 1,000 Mbps). The modem can handle up to 680 Mbps. When it’s working, the download speeds are 300-400 range.

First. If you subscribe to their gigabit speed tier, you need to be using a DOCSIS 3.1 capable modem if you are not, you won't be able to get faster speeds.

 

Second. What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact model number of the Netgear modem ?

And for a test, does a computer / device hardwired directly to the router with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

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