Visitor
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1 Message
Wifi Keeps Dropping
Our home internet wifi keeps dropping quite frequently across iPhone and laptop. Basic web pages having mostly text struggle to load, and short-form videos too, and it often takes several refreshes before it can work. Almost every video call is choppy, pixelated, and the other receiving end cannot piece together what I am saying or doing because of the poor connectivity quality. I have tried replugging in the modem, turning the wifi on and off, and reloading the page. Nothing fixes the issues. Please help, this is extremely disruptive to daily use.
EG
Expert
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114.7K Messages
23 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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XfinityEricB
Official Employee
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2.8K Messages
21 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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114.7K Messages
21 days ago
@user_gybqig @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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