1 Message
wifi keeps dropping
I have had this issue for three days. My internet will drop off and then I restart my gateway and then I have no wifi. all the ethernet lines are working but I have no wifi and I cant get it to work no matter what Ive done.
user_zzuk7k
8 Messages
10 months ago
Me too. It is constant and difficult to get a human being to talk to about it. I try chatting and checking service through the xfinity app and it just keeps saying our signal is great. But our devices all get dropped multiple times a day, we have to restart the router every couple of days. Getting ready to switch to a different service but our area has limited options.
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XfinityRaf
Official Employee
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1.2K Messages
10 months ago
Good afternoon @user_g2ikd3. Are you not seeing your Wi-Fi SSID after your reset?
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Bezoara1
Visitor
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2 Messages
10 months ago
I’m having the same issue for 2 years. Cuts in and out on mobile devices. The phone rings intermittently, calls get dropped and messages can show up days later? I tried all the recommendations, my sister had the same issues at another address. Xfinity came to her house, replaced gateway, and she still has the same issue. She lives where ther is cell service and I live where there is very limited service. I may get one bar outside my house. Would a business account work more reliably? It appears to be a problem no matter what cell carrier you have. There are only 2 of us with speeds for 6-8.
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user_zzuk7k
8 Messages
9 months ago
Still having the same issue. I just want to talk to a human. I wonder if we need a new modum. I cannot figure out how to schedule an appointment! I try troubleshooting, we go through that and restart the gateway almost daily. The issue is not resolved but Xfinity will not give me the option to schedule an appointment. It is driving the whole household crazy. Does anyone know how to schedule an appointment with an actual person who can come check our equipment?
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user_j41xe3
1 Message
9 months ago
Same issue here. Started our account 2 days ago. The WiFi has dropped 5 or 6 times. Then we need to reset the modem and wait. Then the network shows back up and all is fine for a bit.
cant find a solution. Trouble shooting on the app is useless, the “chat” with an ai thing is useless. It seems impossible to talk to humans. What is there to do other than find another provider?
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user_zzuk7k
8 Messages
9 months ago
Update!! I finally got through to a human on the phone. Took some patience. They were able to verify the issues we have been having - for months - and said it was due to our outdated modem as I excepted. I was able to take it to a local Xfinity store (didn't even know there was one, but luckily there is about 20 minutes away). Swapped it for a newer modem, got everything reconnected, and it's been working great for about 5 days now.
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user_l3xc7t
2 Messages
9 months ago
We have been having the same issues since last Xfinity outage and Apple update. Apple mobile devices lose internet connection, cycle wireless on off and it usually comes back. Signal strength is strong. I suspect a bad/outdated router/modem.
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