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user_g2ikd3
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Sunday, October 20th, 2024 8:26 PM

wifi keeps dropping

I have had this issue for three days.  My internet will drop off and then I restart my gateway and then I have no wifi.  all the ethernet lines are working but I have no wifi and I cant get it to work no matter what Ive done.

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2 days ago

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user_zzuk7k

4 Messages

1 month ago

Me too. It is constant and difficult to get a human being to talk to about it. I try chatting and checking service through the xfinity app and it just keeps saying our signal is great. But our devices all get dropped multiple times a day, we have to restart the router every couple of days. Getting ready to switch to a different service but our area has limited options. 

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XfinityRaf

Official Employee

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587 Messages

1 month ago

Good afternoon @user_g2ikd3. Are you not seeing your Wi-Fi SSID after your reset? 

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user_zzuk7k

4 Messages

@XfinityRaf​ Is SSID the name of the Wi-Fi network? We see it fine, it will say it has excellent strength too but still drops out all the time. 

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1 month ago

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XfinityPaula

Official Employee

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1.2K Messages

Hi user_zzuk7k! I'm sorry to read that you are having the same trouble with dropped connections! We had maintenance a few weeks back, and it was annoying when trying to work from home, and it seemed like as soon as I got all my tools reconnected to work, the network would drop out again. I understand your pain and I will do everything I can to help out! 

The SSID is the network name, and it becomes a bit confusing, since the router can broadcast the network even if the router is not picking up internet service from the modem. The more devices added to a home network the more complex it gets, but I can help break it down for us! Sometimes you will see the network listed full strength, but also show no internet access. The best option is to test your home internet with a hardwired connection. This will let you know if the modem itself is dropping the service or if it's isolated to a wireless connection issue. I see the post that you created as well, so I will talk with you there as well. We may be able to see something on our side to help figure out why the service has been intermittent for us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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29 days ago

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Bezoara1

Visitor

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2 Messages

1 month ago

I’m having the same issue for 2 years.  Cuts in and out on mobile devices.  The phone rings intermittently, calls get dropped and messages can show up days later? I tried all the recommendations, my sister had the same issues at another address.  Xfinity came to her house, replaced gateway, and she still has the same issue.  She lives where ther is cell service and I live where there is very limited service.  I may get one bar outside my house.  Would a business account work more reliably?  It appears to be a problem no matter what cell carrier you have.  There are only 2 of us with speeds for 6-8.

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XfinityBrianH

Official Employee

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937 Messages

 

Bezoara1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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user_zzuk7k

4 Messages

2 days ago

Still having the same issue. I just want to talk to a human. I wonder if we need a new modum. I cannot figure out how to schedule an appointment! I try troubleshooting, we go through that and restart the gateway almost daily. The issue is not resolved but Xfinity will not give me the option to schedule an appointment. It is driving the whole household crazy. Does anyone know how to schedule an appointment with an actual person who can come check our equipment?

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