U

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3 Messages

Friday, February 3rd, 2023 8:28 PM

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WiFi keeps dropping and reconnecting every ~2 hours, “MDD Message Timeout”, “Started Unicast Maintenance Ranging”

Hello. I am currently on a 300MBPS plan with Xfinity and I have been using it with a NETGEAR C6220 for over a year now and never had any issues.

Suddenly, over the past few days, I noticed that every 2 hours, the WiFi would drop off for like a minute and then automatically come back on. The timing correlates with the error messages in the router’s “Event Log” where it says “MDD Message Timeout”.

I already had an Xfinity tech come over and inspect the lines, signal-to-noise ratio, power levels, etc and he said that everything was perfect. He said the issue may be with the router.

I dropped $50 to get tech support with NETGEAR, who had me change the channel numbers and even perform a factory reset of the router and reactivate the router with Xfinity, but even that didn’t fix the problem. Their guess is that the router may be faulty. My question is, if the router is faulty, then why does it happen over a fixed time period of 2 hours? It should be more random if it’s a faulty equipment.

Can someone please advise me on this? I work from home and this is making it really difficult to hold meetings. Any help is greatly appreciated.

Accepted Solution

Gold Problem Solver

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26.3K Messages

2 years ago

... 300MBPS ... NETGEAR C6220 ...

Note that the C6220 is no longer supported. When it was supported it was approved for use with plans "Up to 286 Mbps". See https://www.xfinity.com/support/devices. Replacing it with a device that is supported would be a good starting point.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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3 Messages

@BruceW​ thank you for pointing that out. I just bought and setup the C6250-100NAS. The website showed that to be supported. Will update after ~24 hours to see how it goes.

Problem Solver

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874 Messages

I appreciate you taking the time to write a detailed post @user_154881. I am glad to hear replacing the unsupported Netgear modem seems to have solved the problem. We certainly appreciate your knowledge and help @BruceW. We would love to hear an update in a few days. Of course if you run into any trouble, please don't hesitate to reach out. 

I no longer work for Comcast.

Visitor

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3 Messages

@BruceW​ Looks like replacing it with a supporter model fixed the issue. Thank you!

It's strange though. 2 years ago when I bought the C6220, it was supported then and worked all this time. Suddenly, Xfinity doesn’t support it anymore. 

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