BJ

Monday, December 4th, 2023 9:16 PM

Closed

WiFi Issues…still.

Since around August I have been experiencing multiple disconnects each day and getting about 4% of my speed on average. They used to last for a few seconds and reconnect - still slow though. Over the past month they have been increasing in frequency and length. I can't access the net for more than 5 minutes with it slowing to a drag or completely losing connection.

It's impossible to work from home, play video games, watch videos when the connections drops every few minutes or is dropped for long intervals.

I have had three techs out, one replaced the line to the house and modem. The second replaced the modem, again. Lastly the third replaced the modem and a new line from the exterior box. Even he was baffled as to why the speeds were slow and intermittent. Wifi was working for months on end and now a full month of irregular, intermittent, and slow service. Even the upstairs tenants have issues with their Xfinity service…same thing. 

At this point I'm convinced it must be from the line from the street or the pole. They said it’s an older hub but should still function. I’m just at my wits end. Periodic statements about work in the area…but three techs and new lines in the exterior and interior later and still with issues. 

I’m patient. But a full month of spotty service is unacceptable. Any ideas?

Official Employee

 • 

1.9K Messages

1 year ago

Hi there, @b.javon ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your Internet services, I definitely see how frustrating that can be for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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