flkat73's profile

Frequent Visitor

 • 

15 Messages

Sun, Jan 3, 2021 6:00 PM

Wifi issues everyday at the same time

Every single day around 11am to 12pm the internet starts having trouble. This can last for an hour or two and then usually gets better until sometime in the evening maybe 830pm for another hour or so. Multiple phone calls to Comcast over the past year or so and I get numerous different responses. Sometimes it's my modem. Change it out, nothing improves. Or its the wiring in my house that miraculously works fine the rest of the day. Or we'll send a tech and he says everything is fine. I pay a lot of money for internet service with Comcast and it used to be the best available but if they can't get it resolved or figure out why this keeps happening then it may be time to try CenturyLink again. Has anyone else experienced something like this where it's consistent times that you have internet issues?

Responses

EG

Expert

 • 

87.1K Messages

6 m ago

Since this with a WiFi connection, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
flkat73

Frequent Visitor

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15 Messages

5 m ago

Even if direct connected with ethernet cable to the router the computer does not have internet service.
EG

Expert

 • 

87.1K Messages

5 m ago

O/k so what do the modem's signal stats look like ?  Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


EG

Expert

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87.1K Messages

5 m ago

Huh ? What does that have to do with anything here ?

Contributor

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40 Messages

5 m ago

Yes. This looks very familiar to me. To ensure compliance connection to the Asia services and timed servers. At least that's what I do for my home connection.
flkat73

Frequent Visitor

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15 Messages

5 m ago

 
Will try to post what you requested.
 
 

 

flkat73

Frequent Visitor

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15 Messages

5 m ago

Here is a different view

flkat73

Frequent Visitor

 • 

15 Messages

5 m ago

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
531.00 MHz
537.00 MHz
543.00 MHz
549.00 MHz
555.00 MHz
561.00 MHz
567.00 MHz
573.00 MHz
579.00 MHz
585.00 MHz
591.00 MHz
597.00 MHz
603.00 MHz
609.00 MHz
615.00 MHz
621.00 MHz
627.00 MHz
633.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
657.00 MHz
663.00 MHz
669.00 MHz
 
 
 
 
 
 
 
 
38.61 dB
38.98 dB
38.61 dB
37.64 dB
38.61 dB
38.98 dB
38.98 dB
38.98 dB
38.98 dB
40.37 dB
38.98 dB
38.98 dB
38.98 dB
38.61 dB
40.37 dB
40.37 dB
40.37 dB
40.37 dB
38.98 dB
40.95 dB
38.98 dB
38.98 dB
38.61 dB
38.98 dB
 
 
 
 
 
 
 
 
12.30 dBmV
12.30 dBmV
10.40 dBmV
8.00 dBmV
6.00 dBmV
6.40 dBmV
6.60 dBmV
7.00 dBmV
7.70 dBmV
7.60 dBmV
7.60 dBmV
8.20 dBmV
8.70 dBmV
9.20 dBmV
9.70 dBmV
9.70 dBmV
9.80 dBmV
10.00 dBmV
9.50 dBmV
9.40 dBmV
8.90 dBmV
8.60 dBmV
8.60 dBmV
8.50 dBmV
 
 
 
 
 
 
 
 
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
flkat73

Frequent Visitor

 • 

15 Messages

5 m ago

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
5
6
7
8
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
35.60 MHz
16.40 MHz
22.80 MHz
29.20 MHz
 
 
 
 
5120 KSym/s
0 KSym/s
0 KSym/s
0 KSym/s
 
 
 
 
46.25 dBmV
0.00 dBmV
0.00 dBmV
0.00 dBmV
 
 
 
 
64 QAM
QPSK
QPSK
QPSK
 
 
 
 
DOCSIS2.0 (ATDMA)
(Unknown)
(Unknown)
(Unknown)
 
 
 
 
 
flkat73

Frequent Visitor

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15 Messages

5 m ago

Additional Downstream Locked info....

EG

Expert

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87.1K Messages

5 m ago

Some of the downstream channels are on the high side / out of spec, and the modem is only locking in one single upstream channel (should be 3 to 5 channels). It may be best to get a tech out to investigate / correct this one. Good luck !

flkat73

Frequent Visitor

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15 Messages

5 m ago

Thank you. I will try to get in touch with Comcast and see if they can send someone. I appreciate your help.
EG

Expert

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87.1K Messages

5 m ago

My pleasure ! Please post back with how things turn out.

Official Employee

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2.5K Messages

5 m ago

Hi, flkat73. I'm also here/available to step in and help out, as needed. We definitely want to help you find a solution no matter what. Let me know!

flkat73

Frequent Visitor

 • 

15 Messages

5 m ago

Thank you. A technician is scheduled to come take a look. Today was particularly bad from 11am to about Noon.

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