Wifi issues everyday at the same time

Question

Every single day around 11am to 12pm the internet starts having trouble. This can last for an hour or two and then usually gets better until sometime in the evening maybe 830pm for another hour or so. Multiple phone calls to Comcast over the past year or so and I get numerous different responses. Sometimes it's my modem. Change it out, nothing improves. Or its the wiring in my house that miraculously works fine the rest of the day. Or we'll send a tech and he says everything is fine. I pay a lot of money for internet service with Comcast and it used to be the best available but if they can't get it resolved or figure out why this keeps happening then it may be time to try CenturyLink again. Has anyone else experienced something like this where it's consistent times that you have internet issues?

EG · Answer

Since this with a WiFi connection, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

flkat73 · Answer

Even if direct connected with ethernet cable to the router the computer does not have internet service.

EG · Answer

O/k so what do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

EG · Answer

Huh ? What does that have to do with anything here ?

orawhilealley · Answer

Yes. This looks very familiar to me. To ensure compliance connection to the Asia services and timed servers. At least that's what I do for my home connection.

flkat73 · Answer

Will try to post what you requested.

flkat73 · Answer

Here is a different view

flkat73 · Answer

IndexLock StatusFrequencySNRPower LevelModulationDownstreamChannel Bonding Value1234567891011121314151617181920212223242526272829303132LockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedLockedNot LockedNot LockedNot LockedNot LockedNot LockedNot LockedNot LockedNot Locked531.00 MHz537.00 MHz543.00 MHz549.00 MHz555.00 MHz561.00 MHz567.00 MHz573.00 MHz579.00 MHz585.00 MHz591.00 MHz597.00 MHz603.00 MHz609.00 MHz615.00 MHz621.00 MHz627.00 MHz633.00 MHz639.00 MHz645.00 MHz651.00 MHz657.00 MHz663.00 MHz669.00 MHz        38.61 dB38.98 dB38.61 dB37.64 dB38.61 dB38.98 dB38.98 dB38.98 dB38.98 dB40.37 dB38.98 dB38.98 dB38.98 dB38.61 dB40.37 dB40.37 dB40.37 dB40.37 dB38.98 dB40.95 dB38.98 dB38.98 dB38.61 dB38.98 dB        12.30 dBmV12.30 dBmV10.40 dBmV8.00 dBmV6.00 dBmV6.40 dBmV6.60 dBmV7.00 dBmV7.70 dBmV7.60 dBmV7.60 dBmV8.20 dBmV8.70 dBmV9.20 dBmV9.70 dBmV9.70 dBmV9.80 dBmV10.00 dBmV9.50 dBmV9.40 dBmV8.90 dBmV8.60 dBmV8.60 dBmV8.50 dBmV        256 QAM256 QAM256 QAM256 QAM256 QAM

flkat73 · Answer

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type UpstreamChannel Bonding Value12345678LockedNot LockedNot LockedNot LockedNot LockedNot LockedNot LockedNot Locked35.60 MHz16.40 MHz22.80 MHz29.20 MHz    5120 KSym/s0 KSym/s0 KSym/s0 KSym/s    46.25 dBmV0.00 dBmV0.00 dBmV0.00 dBmV    64 QAMQPSKQPSKQPSK    DOCSIS2.0 (ATDMA)(Unknown)(Unknown)(Unknown)

flkat73 · Answer

Additional Downstream Locked info....

EG · Answer

Some of the downstream channels are on the high side / out of spec, and the modem is only locking in one single upstream channel (should be 3 to 5 channels). It may be best to get a tech out to investigate / correct this one. Good luck !

flkat73 · Answer

Thank you. I will try to get in touch with Comcast and see if they can send someone. I appreciate your help.

EG · Answer

My pleasure ! Please post back with how things turn out.

ComcastMorgan · Answer

Hi, flkat73. I'm also here/available to step in and help out, as needed. We definitely want to help you find a solution no matter what. Let me know!

flkat73 · Answer

Thank you. A technician is scheduled to come take a look. Today was particularly bad from 11am to about Noon.

Your Home Network

flkat73

Wifi issues everyday at the same time

Responses

EG

flkat73

EG

EG

orawhilealley

flkat73

flkat73

flkat73

flkat73

flkat73

EG

flkat73

EG

ComcastMorgan

flkat73

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Upstream	Channel Bonding Value
1	2	3	4	5	6	7	8
Locked	Not Locked	Not Locked	Not Locked	Not Locked	Not Locked	Not Locked	Not Locked
35.60 MHz	16.40 MHz	22.80 MHz	29.20 MHz
5120 KSym/s	0 KSym/s	0 KSym/s	0 KSym/s
46.25 dBmV	0.00 dBmV	0.00 dBmV	0.00 dBmV
64 QAM	QPSK	QPSK	QPSK
DOCSIS2.0 (ATDMA)	(Unknown)	(Unknown)	(Unknown)