Tuesday, November 21st, 2023 2:10 AM

Wifi isn't working but ethernet is

Every device that was connected to the wifi suddenly lost the connection, while my computer when it was connected with an ethernet cable didn't.  The wifi isn't even showing up when I go to look for it on my phone.  I have tried connecting different devices(PS5, Xbox one X, and a different computer) with an ethernet cable and all the devices connected without a problem.  Tried resetting the router multiple times with no luck.

Official Employee


794 Messages

13 days ago

@user_5l0y8s Thank you so making a post for help with your Wi-Fi not working. I am more than happy to help! To start if you are using a stand-alone router connected to your modem and your modem has Wi-Fi capabilities try unhooking your router from the connection and then resetting your modem. This should help determine if the issue is your modem or your router. If you are only using one device (a 2 in one modem) like our Xfi gateways as well as a router I would recommend checking to see if Bridge Mode is enabled. You can check here to see more on how to check your bridge mode options. https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode

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