Visitor
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1 Message
Wifi is slow after troubleshooting
On 6/15/2023 a car hit a pole and knocked out the electricity and Xfinity service. Since that fix my Wifi has been slow in parts of the house that previously were fine. I have rebooted the laptop, cleared cache, and rebooted the router. Nothing fixed the slow Wifi in parts of the house that it used to work. Who can fix this?
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
@user_a8f8b9 We are sorry to hear about the experience since the pole incident, and we can definitely take a closer look into your account. A check into the area would also help determine if it is just you with the issues or your neighbors as well. To get started, we'll have to get your name and address via a Direct Message. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Is it just WiFi that's "slow"? How well does an Ethernet connection work?
Are you noticing the WiFi signal power is weaker than it was before -- damaged radio from a power spike, or same apparent signal strength in places were it used to work better?
I ask because a drunken neighbor crashed and wiped out the cable in my neighborhood. After it was "fixed", the downstream signal power coming into my modem doubled and it was dropping channels and picking up errors. I don't know if they installed an amp somewhere, but it was a quite a bit different. I fixed it myself with a forward path attenuator. That particular problem would impact both Ethernet and WiFi.
If you log into your gateway/modem, what do the error logs and the signal table look like? You might want to start here:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
You can post the error logs and signal table here, but you have to redact the CM MAC and MAC addresses in the logs or the forum bot will mark it private and nobody will see it.
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