2 Messages
WiFi is not working but Direct connect with Ethernet is working
Every thing was fine last night on 11/4 but when I woke up in the morning my Alexa was not connected to the WiFi and nether was my phone and my WiFi was not showing up in the list the app said everything was fine so I went to work thinking I will fix it later got home and no response on WiFi but I turned on my computer witch is connected through Ethernet cable and that works just fine but no other device in my house can find my WiFi
EG
Expert
•
107.1K Messages
16 days ago
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
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