As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
Hi user_biqev5, we appreciate you reaching out here on the forums! I'm sorry to hear you're having issues with your WiFi. To get a better idea of how to help, can you provide some more detail about what's occurring (i.e. how long the issues have been happening, how frequently the issues occur, time of day, etc.) along with any troubleshooting steps you've already taken?
EG
Expert
•
120.8K Messages
1 month ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinitySean
Official Employee
•
965 Messages
1 month ago
Hi user_biqev5, we appreciate you reaching out here on the forums! I'm sorry to hear you're having issues with your WiFi. To get a better idea of how to help, can you provide some more detail about what's occurring (i.e. how long the issues have been happening, how frequently the issues occur, time of day, etc.) along with any troubleshooting steps you've already taken?
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EG
Expert
•
120.8K Messages
1 month ago
@user_biqev5
Have you had a chance to try that test ?
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