Visitor
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3 Messages
wifi invalid password
I recently set up a router in a new apartment. It connects fine to my phone and one laptop but keeps saying "invalid password" when I try to connect my other laptop. I have rebooted the router multiple times and made sure the password is correct but am still getting the issue.
XfinityLinda
Official Employee
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1.8K Messages
3 years ago
Hello, @user_c8d58f! Thanks for meeting us here in our community! We are sorry to hear about the trouble with the new modem, but glad to help. Is this a rental modem or your own purchase? Are you trying the connection by Ethernet cable as well or just by Wi-Fi?
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user_fa0f1a
Contributor
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14 Messages
3 years ago
Something I have done when having a problem like yours is to temporarily save your password as a text file then copy/paste the text into the password field. I use a password generating utility to create a password with the correct number of alphanumeric characters and permitted non-alphanumerics. Copy and paste that somewhere, I use a removable device. That eliminates any chance of a typo.
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user_482455
Contributor
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45 Messages
3 years ago
The issue is not with the router its with your password manager on laptop. Check to see if you need any updates. Check your saved passwords. There may be one from old set up that is conflicting. If you have a saved password on laptop for xfinity wifi erase it.
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