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Tuesday, September 19th, 2023 9:24 PM

Closed

WiFi interruptions

My WiFi drops the connection several times a day. Xfinity is saying my connection is excellent. Why does my connection keep dropping if my modem is working?

Expert

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104.3K Messages

9 months ago

 For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

Official Employee

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661 Messages

9 months ago

@user_85ad2f Our team can help you with your connection issue today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Expert

 • 

104.3K Messages

9 months ago

@XfinityShawn 

Why does this have to go private at this point ??? @user_85ad2f  hasn't even returned here yet to answer my question.......

@user_85ad2f 

Have you had a chance to try that test yet ? If so, please share the results right here on this public help forum. Thank you.

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