2 Messages
Wifi Gateway Dropping Connections to Devices 2-3 times a day
Hello - I have to report issues with the Xfinity connection. The internet speeds are fine and the wifi signals are strong throughout the house. I did troubleshooting with the app and everything is fine. However, multiple times in the day the wifi connection drops randomly. Like it happened during a meeting today as well. When this happens the laptops and devices diconnect from the Xfinity gateway router we have. I did notice there is a solid white light on the router during this time. The devices then connect again within a minute or two. I have already tried restarting the gateway from the app and also disconnected the power for a few minutes and restarted it again as well but the issue of devices disconnecting from the gateway still persists.
XfinityEricB
Official Employee
•
1.9K Messages
24 days ago
Good morning @rafiqlightwala, and thanks for reaching out about your connection concern. I would be happy to help troubleshoot the problem to get it fixed for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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