Visitor
•
2 Messages
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xfinity agent after 1.5 hours of troubleshooting), the same issue has arisen. The Xfinity app will recognize the new pod and add it to “my equipment” but will not connect to the internet. I’ve tried recycling the gateway, unplugging and replugging the pods and doing them one at a time, bought a new pod and it won’t connect either. Any ideas? I have checked the security setting is the right one as well. I am at a loss.
user_x6
Visitor
•
1 Message
1 day ago
Came here with a similar problem. All 6 of my pods completely stopped working two days ago. In the past I’ve had 1 disconnect here and there. I can usually reconnect it with a new placement or resetting of my modem. This is a different story, no fix is working. Wondering if Xfinity is working on our internet connection? Or are they about to release a new version/product to RENT making these ones I OWN obsolete? Just a thought lol
4
0
XfinityAldrik
Official Employee
•
2.7K Messages
2 hours ago
Thank you for reaching out to us @user_ysc7qf! I can see why you're at your wit's end. You've already invested significant time troubleshooting, replaced the Gateway, tested multiple Pods, and even purchased a new Pod, only to encounter the exact same behavior.
I did want to let you know that we are aware of a known issue affecting some customers where the WiFi boost pods are unable to come online or connect properly to the Xfinity Gateway. Based on the symptoms you've described, including the extenders appearing in the Xfinity app but never successfully connecting, your experience appears consistent with that issue.
At this time, there is not a temporary workaround or an estimated resolution date to share. However, our engineering teams are actively working to resolve the problem.
1
0