3 Messages
WiFi Experiencing consistent packet loss and lag spikes. Cannot work from home, stream, or game
For the past few months Xfinity has given me the run around. I work from home and exclusively use streaming apps to watch TV shows and movies. We consistently experience packet loss and lag spikes resulting in unreliable WiFi all day every day. I just want to know why it is happening and why Xfinity refuses to respond with anything but boiler plate "have you turned it off and back on" type responses. I have attached multiple pictures from Ping Plotter that graphs latency, these were run through my personal computer while connect via an ethernet cable. I am paying more than I should for an unusable product. Xfinity is lucky there are no other viable internet providers in the area.
[Removed image: "Personal Information"]
user_esbcai
3 Messages
12 days ago
No personal info in images and Xfinity takes them down because they expose how inconsistent their WiFi service is. Despicable.
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OldeFatGuy
Contributor
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129 Messages
12 days ago
Had to give "Despicable" a like. That is most definitely one word to describe Xfinity. I could add lots more but won't.
I literally cannot watch anything on Paramount Plus because my internet goes in and out ALL DAY LONG. Every day. All day. The outages only last a few seconds, but for some reason that's enough for Paramount Plus. Streaming almost any other service, the constant going in and out because it only lasts a couple seconds, don't react at all. The only way you'd know it was still constantly going out would be if you looked down at the wi-fi symbol as it constantly goes in and out. I would guess a conservative guess is about 7 to 10 times per hour. Sometimes within literally seconds of each other, but I haven't gone more than 10 or 15 minutes without it going in and out at least once. It is constant. And, when they first installed this modem, I complained loudly enough that they sent a tech out who did his troubleshooting thing, ran a new wire somewhere, told me it was due to that wire that I was getting lots of packet losses that was the cause and that it should be fine now. Literally five minutes after he left, it was doing it again. And has been ever since. It's gone out twice typing this. Despicable indeed.
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