1 Message
WI-FI drops out every 5-10 minutes
Hello,
I have internet provided through Xfinity and have an Xfinity modem. Two days ago my wifi started dropping out for 1-2 minutes every 5-10 minutes. This is for all devices on the network. Interestingly, my desktop, connected directly through ethernet, does not face these dropouts. All attempts to restart the modem to fix the problem have failed. My favorite so far is a customer service representative through the chat directly telling me twice that he found the problem and that it is "definitely fixed for sure", only for the problem to happen immediately afterwards.
Please help!
XfinityChelseaB
Official Employee
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1.1K Messages
2 months ago
Hello @user_ggj8na, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message
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EG
Expert
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106K Messages
2 months ago
@user_ggj8na @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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