WIFI dropping every 5 mins please help

Hi I’ve tried to write this 3 times but the page errors out when I try to add a tag. My WiFi is dropping every 5 mins and it’s severely interrupting my video calls for work. The Xfinity Assistant troubleshooting steps keep looping and won’t let me finish the steps. The phone number routes me the same way. Please someone call me, I can’t even set up a support appointment without finishing the steps but it keeps looping me and restarting from the beginning.