1 Message
WiFi down
WiFi went down and when I tried to reset router it turned into XFSupport WiFi. Box is blinking white. How do I get back to my original WiFi??
1 Message
WiFi went down and when I tried to reset router it turned into XFSupport WiFi. Box is blinking white. How do I get back to my original WiFi??
XfinitySara
Official Employee
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1.8K Messages
1 year ago
Hey there, @Wes12345! Thanks for creating a post about your service concerns. I'm sorry to hear about the trouble you were having. Are you still experiencing issues connecting to your in-home WiFi? If so, we recommend starting with some troubleshooting like what's outlined here, in this checklist of tips. Please let me know if this helps!
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EG
Expert
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111.3K Messages
1 year ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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