Need more details..... As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
EG
Expert
•
116.1K Messages
3 days ago
Need more details..... As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityEricB
Official Employee
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3K Messages
1 day ago
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EG
Expert
•
116.1K Messages
3 hours ago
@user_u0yz5l
Have you had a chance to try that test ?
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