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user_3da87f
1st Topic

3 Messages

Sunday, September 17th, 2023 12:27 AM

Wifi doesn’t work on mac book

The wifi is working on my phone and Apple TV but for some reason it doesn’t work on my mac book. It connects but no website loads and it always fails. Not sure why this is happening. I’m paying for 800 mbps but get about 180 on my Xbox ands wifi just seems to be slow. 

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Updated 

3 days ago

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XfinityAnthonyT

Official Employee

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816 Messages

4 days ago

Hey there, happy to help you out with this. Is there a specific error message you are receiving on your Mac book?

3

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user_3da87f

3 Messages

No. I can search the site and it pops up but as soon as I click to enter the site it just says safari is not connected to internet. It says this for chrome also. 

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4 days ago

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XfinityAnthonyT

Official Employee

 • 

816 Messages

Okay, send a DM to XFINITY SUPPORT with your name and address and we can take a look into this for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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EG

Expert

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100.6K Messages

@user_3da87f 

Here's how to send a direct message (private message);


Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner or https://forums.xfinity.com/direct-messaging  
 
Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

See https://comca.st/3KQF8q9 for an example.

[Permission from and credit given to BruceW].

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 days ago

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XfinityAnthonyT

Official Employee

 • 

816 Messages

4 days ago

Okay and to confirm the network you are connected to is your customer wifi named network, correct? Not the 'XFINITY WIFI' network? 

1

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user_3da87f

3 Messages

Yes it’s my wifi. I also forgot to mention it does not work at all on my girlfriends iPhone. 

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4 days ago

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