Visitor
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2 Messages
WiFi disrupted
Is it just me in Santa Clara, Ca or are other people also experiencing frequent outages with internet gone for hours for multiple days! It is ridiculous!
And who’s bright idea was it to get rid of live agents when we call customer service agents.
EG
Expert
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119.7K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAbel
Official Employee
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462 Messages
6 hours ago
Thanks for taking time to post on our Xfinity Community Forums page, @user_q85hli. I always recommend using our Xfinity Response Center using a cellular data connection, to see if there is an area service interruption. If you are experiencing service related problems, and it is not showing as an area service interruption, let us know.
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EG
Expert
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119.7K Messages
6 hours ago
@user_q85hli
Were you able to find any outage info on that site or in the app ?
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user_q85hli
Visitor
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2 Messages
3 hours ago
Yes, I did see outage details both times. On Friday, the outage happened multiple times until 6/7pm.
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