@user_mytel4 Sorry to hear about the confusion with your bill and the service interruption. Did you just move in? Is it possible someone else had active service there, and their account is still open? Your account could get closed for this reason. We'll look into this for you. Please send us a Direct Message with your full name and service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
•
112.8K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
•
2.1K Messages
3 days ago
We appreciate your assistance, @EG!
@user_mytel4 Sorry to hear about the confusion with your bill and the service interruption. Did you just move in? Is it possible someone else had active service there, and their account is still open? Your account could get closed for this reason. We'll look into this for you. Please send us a Direct Message with your full name and service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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