1 Message
Wi-Fi disappeared.
All my devices got disconnected this morning. I tried restarting the gateway and unplug the cable then put back on. The app is saying everything is working properly and the gateway is showing white light, but the problem remains. I can’t find my Wi-Fi on the list, and connecting by scanning code results in Wi-Fi not available.
XfinityEricB
Official Employee
•
1.7K Messages
7 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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