Visitor
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1 Message
WiFi disabled
Hello, an agent called me to change the address of my account, out of no where the wifi has been disabled from my account and cant access the WiFi nor anyone is helping out. It’s flashing white the modem
Visitor
•
1 Message
Hello, an agent called me to change the address of my account, out of no where the wifi has been disabled from my account and cant access the WiFi nor anyone is helping out. It’s flashing white the modem
XfinityGabriel
Official Employee
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2.5K Messages
2 days ago
user_pek9hp, Hi there! Thanks for taking the time out of your Friday to reach out. That is strange to hear that an agent called to change your address. I know how important it is to have your Wifi working correctly, as I depend on my services for my job. You've come to the right place. We are a dedicated team of experts who specialize in resolving service concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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