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user_kacnjj
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Visitor

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1 Message

09/03/2026 12:35 AM

Wi-Fi cutting in and out

My Wi-Fi seems to be turning off every 15 minutes and then staying off for about 2 to 3 minutes and then I have to do this every time I’m watching something and I need to know how to make it to stop

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6 days ago

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XfinityVianney

Official Employee

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2.9K Messages

7 days ago

 

user_kacnjj, thank you for reaching out and creating a new post. I'm sorry to hear that your network drops every 15 minutes, which I'm sure makes it really hard to enjoy your service. Are you seeing drops across all the devices in the home? If you use the Xfinity App to troubleshoot, does it reflect any red flags or perhaps issues in the area?

 

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EG

Expert

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120.8K Messages

6 days ago

Concern moved here to the Home Networking help section.

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