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user_c9b754
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6 Messages

Wednesday, September 14th, 2022 3:12 AM

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Wifi cuts out every 10-15 minutes

My internet has been regularly cutting out for about a day now, I've tried all the available solutions including restarting it through the app, unplugging and replugging it and checking all connected cables, the only fix ive found is that it will work for 10-30 minutes after a replug/restart but it then cuts out.

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2 years ago

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flatlander3

Problem Solver

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1.5K Messages

3 years ago

If you connect with an Ethernet cable, do you still get dropouts?  You're trying to eliminate the WiFi radio for a test.

Also, you can take a look here:  https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

Log into your gateway and take a look at line conditions and error logs.  Signal levels out of spec, uncorrectable errors, etc.  See if something changed.  Signals out of spec can cause spontaneous gateway reboots.  

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user_c9b754

Visitor

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6 Messages

3 years ago

Don't have anything to test an ethernet connection afaik, I've attached what the event log page looks like but it doesn't seem to have anything, not sure where to find these line conditions. Weirdly it was fine for several hours between probably midnight and 6 am last night but has since resumed the frequent disconnections.
p.s. i hit the show logs button and it still showed nothing

(edited)

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user_c9b754

Visitor

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6 Messages

@user_c9b754​ alright I think i may have a lead, i have discovered that the issue seems to correlate with times when we have 3 or 4 devices all doing fairly high intensity things (gaming, watching youtube, discord etc) not sure how to resolve this or if it is resolvable, i believe all devices are on the 5g channel which may be a problem?

3 years ago

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user_c9b754

Visitor

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6 Messages

Update 3: internet had a stable period from about 1am-3am after a reset to default settings and had 4+ devices on the whole time. Ethernet does drop when wifi does. 

3 years ago

0

flatlander3

Problem Solver

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1.5K Messages

3 years ago

Odd.  Usually if they crash, you'll at least get the current boot logs.

What model number?  Maybe I can dig up an FCC submission with a manual.

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user_c9b754

Visitor

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6 Messages

@flatlander3 ​

Here's the model number along with some random info

3 years ago

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user_c9b754

Visitor

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6 Messages

2 years ago

Welp my issue has returned after not happening for 2 months, power cycling continues to be the only solution and it only helps for about 30 minutes which makes doing much of anything impossible.

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CCVanessa

Contributor

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234 Messages

@user_c9b754 Hello, thank you for taking the time to reach out for assistance. I am sorry to hear your issues have returned, and it would be my pleasure to help in any way I can. To ensure we are on the same page, are you having issues with your internet connection? Is it out altogether or running slowly? 

I no longer work for Comcast.

2 years ago

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user_8b701e

Visitor

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1 Message

@user_c9b754​ Did you ever get this issue resolved? I'm having the same problem. 

2 years ago

0

EG

Expert

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110K Messages

2 years ago

@user_8b701e 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

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