Visitor
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1 Message
Wi-fi crashing / Going offline receptively
Everyday without fail, my wi-fi goes out at minimal 6 times a day and it repeats the same cycle every time shutdown or crashes reboots for 5 minutes, goes online for 3 minutes then repeats this 3 or 4 times , until it goes back to normal for an hour maybe and hour and a half, I've replaced the coax cable and went under the house 4 times while replacing said cable.
XfinityOrlandoM
Official Employee
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3.2K Messages
13 hours ago
@Cramers
Thanks for reaching out to us, we do apologize for any inconvenience. The Xfinity app is a great way to troubleshoot your services when you're having connection issues.
With the app you'll work with our chat assistant to run some remote troubleshooting steps to see if the issue can be fixed remotely and if the issue cannot be fixed remotely the app will connect you to a chat agent which would then schedule for a technician to come out.
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
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