U

Visitor

 • 

1 Message

Tue, Apr 13, 2021 2:49 PM

Wi-fi control

I would like to know why i can not adjust my wifi settings. Is there an option where I can set it to where I can? I pay a lot to use this wifi and for me not to be able to control my own settings seems a bit much. Does anyone have a solution?

Responses

EG

Expert

 • 

86.6K Messages

1 m ago

It's all done automatically now in the Comcast gateway devices. Unfortunately, they are not very granular anymore..... Get your own networking equipment if you want more features / granularity / control.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

40 Messages

1 m ago

I have my own ( Xfinity approved modem) and router. Working fine until Xfinity screwed up  wifi light functionality on  my modem with firmware update they pushed. Great to have your own equipment until they mess it up and not accept responsibility for their mistake. 

Official Employee

 • 

168 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I know how important it is to me to manage my wi-fi and have control over it. This is part of the reason I do love our modems since I'm able to utilize the amazing xFi app which allows me to change network name, password, view devices connected to my network and even pause the ones I don't recognize!

 

I understand that you are using your own modem and router, the firmware updates that are pushed to your modem come directly from the manufacturer. Have you already attempted to reach out to the manufacturer to troubleshoot accessing your admin tool to manage your wi-fi settings?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here