Visitor
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2 Messages
WiFi continuously dropping
No way to report problem, no human contact with Xfinity. Have to get on their no help chat exactly when service is dropped only Wi-Fi dropped so phone playing tricks with dropped service. Once I got a service actually scheduled with live person and he shared there's a problem in my area ( month ago). Love to report problem still happening but you can't you just can't communicate with Xfinity. I'll go to their store tomorrow and talk to human. Have to go in person because you also aren't allowed to call stores. Not sure if they can reach human to report still problem in area.......
XfinityKei
Official Employee
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2.7K Messages
4 days ago
@user_k0aacx Our team can help.
I’m sorry to hear your Wi-Fi is disconnecting.
As a friendly reminder to speak with support you may call 800Xfinity (1-800-934-6489 as the stores focus is more with in person customers.
Here's a link with different ways you can contact support https://www.xfinity.com/support/contact-us
Our Xfinity App is free and is a great resource for troubleshooting and reaching live support. You can also confirm service interruptions as well verify scheduled maintenance.
I would like to troubleshoot your connection issues with you.
To get started can you check all the connections to your modem and wall outlet ensure they're finger tight and secure.
When the Wi-Fi drops how long is the connection down for?
Do you have to perform any steps or does the connection restore on its own?
Are you renting a Xfinity modem or do you own your own device?
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