Visitor
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2 Messages
wifi constantly interutpts
wifi is constantly going in/out for two weeks. I have unplugged router, restarted, turned off phones, re started. Continues to be an issue.
With permission we borrowed our neighbors wifi to work. We are close enough that it works and we do not get interrupted.
user_lo0dc3
Visitor
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2 Messages
2 days ago
Can xfinity verify that the house is getting a secure connection? Where is the interruption coming from?
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EG
Expert
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111.1K Messages
2 days ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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