OldeFatGuy's profile

Contributor

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122 Messages

Wednesday, September 18th, 2024 7:37 PM

Wi-Fi Constantly Going Out - I OWE COMCAST A HUGE HUGE APOLOGY.

When I'm upset with the service from Comcast, I voice it.  Loudly.  So it's only fair that when I discover I was 100% wrong on something, I owe them a full and public apology.  I am so sorry.  Seriously, I feel really bad about my previous posts on this topic that has lasted for months.  I have two different laptops, with I guess technically different OS's (one is Windows 10 Home and the other is Windows 10 Professional) and I was seeing the same problem on both so I assumed to the problem was with the new modem/router they installed a few months ago.

WRONG.  After all of this time and all of this grief over my wi-fi constantly going in and out, and I do mean CONSTANTLY.  I don't mean a few times a day, I mean literally a few times an HOUR.  It was infuriating.  And it was happening on BOTH laptops, and it was right after they installed a new modem/router so I blamed Comcast.  It turns out there's a setting under Services in Windows that was the problem.  I typed in SERVICES in the search box in the bottom left and on the screen that appears is a long list of.. I guess services, listed in alphabetical order.  Scrolling down to the N's I found "Network Setup Service" and double clicking on that brought up a pop-up box.  There's quite a bit going on in that box, but one section halfway down is titled "Startup Type" and beside it was a dropdown where "Manual" was selected. 

I changed the "manual" to "Automatic", then below that there was an area where it says "Service Status" and I clicked "Start Service".  Next, I clicked the "Recovery" tab at the top this box, and on that page there is a line that says "First Failure" with a dropdown next to it that had the option selected "Take No Action" and I switched that to "Restart Service".  Then clicked "Apply" and close.

I restarted the computer... and my wi-fi has not gone out ONCE.  Not a single time.  And trust me I'm not exaggerating when I say it was several times an HOUR before, it was just so frustrating that I was waiting for a good deal at Verizon and was going to switch my internet and phone from Comcast to Verizon.  Now it hasn't gone out a SINGLE TIME since making these changes.  I then looked on the other laptop, and sure enough, it had the same settings and changing them resulted in no more outages on that one either. 

So I'm guessing those settings must be default, and that's where my new anxiety lies now.  I hope that making those changes doesn't open me up to nefarious actors and that this may be the reason why they were the default settings, I don't know.  I'm not a techie at all.  I stumbled upon the "fix" above quite by accident and tried it because I had been trying anything.  But because both laptops were constantly going in and out I was blaming Comcast, and I was WRONG.  This new modem/router is working great.  The speeds are amazing, and now that the constant going in and out has stopped... wow what a difference.  I am so very sorry Comcast.  This was totally my bad.  I never imagined that both laptops would be suffering from the same internal problem so I blamed you.  I apologize.

Official Employee

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1.8K Messages

2 months ago

Hello OldeFatGuy, thank you for taking the time to create this post and detail the steps that worked for you. That's the best thing about our Forum, to share that information and help others. I'm just glad that helped with your intermittent connection. Those types of issues can be so frustrating, so I completely get where you were coming from. I know it's been a few days since your post, but how has your service been? Did you have any other concerns I could help with?

 

Contributor

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122 Messages

@XfinityMarcos​ The only area of concern remaining is that even though the going in and out has stopped, I'm still only getting about 50% of the speed I pay for.  I am still thinking of lowering my tier to pay for what I'm actually getting... but then if I get only 50% of that then I'm even worse off.  I know not what to do about that because my laptops are both literally less than 10 feet from the modem/router.  There's no way speed should dip to 50% yet both get no more than half of what I'm paying for.  But it's been constant every time I've checked... somewhere a little above to somewhere a little below 500 mbs.  I pay for, I'm pretty sure, 1.2 gbs.  The speeds on both laptops range from about 475 as a low to about 550 as a high on both the Xfinity speed test and the Speedtest by Ookla.  And as I said, it's been constant since the new modem/router.  I have probably tested about 3 dozen times in the months since getting it and it's always in that range somewhere.  I'm not inclined to switch to Verizon over that issue alone, especially when my boss insists she doesn't want to cancel the TV part.  But I am thinking of lowering my tier to try and pay a more appropriate price for what I'm actually getting.  Just the thought of changing to 800 mbs as an example and then only getting 350... well that's scary too.

But on the issue of the constant going in and out, I blamed Comcast often and loudly and was going to switch the moment a Verizon deal came along that I was interested in, like the free Nintendo Switch offer that expired, I was hoping that might come back.  But I was WRONG.  This was NOT Comcast's fault.  It was a setting in Windows.  Because those settings were on both, I can only assume they were the default settings so I don't understand why they're the default settings when switching them so clearly fixed the issue, but they must be.  But the bottom line remains, that issue was not Comcast's fault yet I blamed you and for that I am sorry.

Official Employee

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1.8K Messages

 

OldeFatGuy, thank you for sharing those details and letting me know that the slow speeds are a concern. I would be concerned about those as well, so I get why this is important. You've come to the right place for help, and I'll stick with you until we get this figured out. Is this a Comcast business account or a residential account? Also, are you seeing those slow speeds over a wireless or hardwired connection? If it's only on Wi-Fi, are you able to test your speeds with an ethernet connection? 

 

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