Visitor
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3 Messages
Wifi constantly cutting out
Today we've had our wifi crash now 3 times around 15-20 minutes apart. We've restarted it through the app and manually. We will on a semi-often basis have it crash sometime between 2-4 am cst but it's only temporary and usually comes back up on it's own with no restart needed which has happened since we started our service. But having it crash 3 times in one night is very annoying and unacceptable. I've checked multiple times but there are no outages listed near us so I don't know what could possibly be the problem. I don't know if the router is the problem or if it's the service itself.
EG
Expert
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117.4K Messages
3 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
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XfinityBenjaminM
Official Employee
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2.9K Messages
1 day ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.4K Messages
17 hours ago
@XfinityBenjaminM
Why does this have to go private at this point ?
@user_rv4tjn
Ok, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Please respond right here in your topic on these public help forums. Thank you.
(edited)
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