Visitor
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2 Messages
WiFi connection
For about the past month my WiFi has been horrible, before June everything was great and I never had any issues but since then connection is constantly dropping every few minutes. And even then sometimes it won’t reconnect.
I tried getting a new router
talked to a support worker, who said repeatedly that diagnostics were ran and everything is great
had a tech come and talked back and forth with him but even they can’t figure out why it isn’t working
I have the highest speed router available, this shouldn’t be an issue.
EG
Expert
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112.1K Messages
24 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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112.1K Messages
22 days ago
That's too bad. That test would really be helpful ! Let's start here instead;
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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