Visitor
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1 Message
WiFi connection
For about the past month my WiFi has been horrible, before June everything was great and I never had any issues but since then connection is constantly dropping every few minutes. And even then sometimes it won’t reconnect.
I tried getting a new router
talked to a support worker, who said repeatedly that diagnostics were ran and everything is great
had a tech come and talked back and forth with him but even they can’t figure out why it isn’t working
I have the highest speed router available, this shouldn’t be an issue.
EG
Expert
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111.5K Messages
16 hours ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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