user_aonrc9 Glad you reached out, I'd love to help. Have you attempted any troubleshooting steps? I highly recommend our awesome Xfinity app for support when it comes to service issues. Here is a link with more details https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
EG
Expert
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107.8K Messages
26 days ago
The concern is not "Community Knowledge Base" related......... Topic moved here to the proper help section for assistance.
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XfinitySheila
Official Employee
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904 Messages
25 days ago
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