4 Messages
Wifi connection
So for the past couple of months, our wifi has been super [Edited: Language]. We’ve switched out our modem multiple times and we’ve had them come to our place and take a look but nothing has worked. This is horrible and cannot believe this. As a customer for over a decade, and paying over $300 a month, I am so disappointed and frustrated. Any ideas on how to fix this?
EG
Expert
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106K Messages
3 months ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
(edited)
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XfinityDilary
Official Employee
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1.7K Messages
3 months ago
I'm sorry to hear about your service issues, user_5mekmx. This is not the experience we would like you to have, and we'd like an opportunity to help. What troubleshooting steps have you taken so far? Did you check the coaxial connection on both ends (wall plate and modem) to make sure it's tight and there's no damage to it? Have you tried manually rebooting the modem or through our Xfinity App?
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EG
Expert
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106K Messages
3 months ago
@user_5mekmx
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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