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user_nsm2wq
1st Topic

2 Messages

Wednesday, January 10th, 2024 3:55 PM

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wifi connection

modem is online, Roku connected to modem and tv, tv connected to wall. Says modem online but my mobile phone won't connect to wifi either, saying Roku not connected to internet. Modem has been checked by Xfinity assistant no problems, what do I do? 

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Updated 

1 year ago

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XfinityAngie

Official Employee

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1.8K Messages

1 year ago

 

user_nsm2wq, Thank you for reaching out to Xfinity Support! You may want to run through some troubleshooting on your Roku. I have had this happen before with my own Roku TV and it was a matter of unplugging the TV and letting it reset. Let us know if you continue to have issues. 

 

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