New Poster
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6 Messages
WiFi connection problem
Several devices suddenly lost WiFi connection, and I cannot get them to connect. Devices all display the same error code: Wifi password is incorrect.
I have checked password and it is correct, is entered correctly. There are several other devices still connected, using the same password.
any ideas why the gateway is telling the devices the password is incorrect?
Puzzled!
XfinityMartyR
Official Employee
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2.1K Messages
1 year ago
@scotb Thanks for reaching out to us over our Community Forums. One of the most common causes of random WiFi drops is due to the WiFi signal. The WiFi signal may be weak because the devices are too far from your Gateway, or you may be experiencing interference from obstructing materials or other WiFi networks. Restarting the Gateway will usually help resolve connectivity issues and helps to restore a stable network connection overall. Here is a great article that may help: Xfinity Internet and WiFi Connection Troubleshooting
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user_9clhcv
2 Messages
1 year ago
Hello I am having this same issue and the reset did not work for me. Please help!
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