WiFi connection problem

Several devices suddenly lost WiFi connection, and I cannot get them to connect. Devices all display the same error code: Wifi password is incorrect.

I have checked password and it is correct, is entered correctly. There are several other devices still connected, using the same password.
any ideas why the gateway is telling the devices the password is incorrect?
Puzzled!

Responses

XfinityMartyR

Official Employee

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2K Messages

1 year ago

@scotb Thanks for reaching out to us over our Community Forums. One of the most common causes of random WiFi drops is due to the WiFi signal. The WiFi signal may be weak because the devices are too far from your Gateway, or you may be experiencing interference from obstructing materials or other WiFi networks. Restarting the Gateway will usually help resolve connectivity issues and helps to restore a stable network connection overall. Here is a great article that may help: Xfinity Internet and WiFi Connection Troubleshooting

2

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scotb

New Poster

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6 Messages

Cold booted the gateway… problem solved!

1 year ago

XfinityMartyR

Official Employee

•

2K Messages

@scotb Awesome to hear, thanks for letting us know!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_9clhcv

2 Messages

1 year ago

Hello I am having this same issue and the reset did not work for me. Please help!

1

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XfinityAlyssaA

Official Employee

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1.8K Messages

We are sorry to hear that you are still experiencing issues connecting devices to your home network @user_9clhcv, and that the resets did not help. Have you tried swapping out your gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Your Home Network

scotb

WiFi connection problem

XfinityMartyR

scotb

XfinityMartyR

user_9clhcv

XfinityAlyssaA

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