Wifi Connection Issues

@user_ppubfa Hello and thank you for reaching out to Xfinity via our Community Forums. I’m so sorry to hear you’ve been dealing with ongoing internet issues since getting your Xfinity WiFi. That is not how we want things to start out for our new customers and understand how frustrating it must be to experience these disruptions. 

 

Let’s get this resolved for you! I’d be happy to take a closer look at what’s happening and work on a solution, so you can enjoy a reliable connection moving forward. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_ppubfa @XfinityChristy 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.