Visitor

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4 Messages

10/01/2026 4:01 PM

WiFi connection drops multiple times of day on my mobile

The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.

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Expert

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121.8K Messages

2 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance. 

Official Employee

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1.5K Messages

11 hours ago

Hello @user_bh3gse, thank you for taking the time to leave a post. Sorry that your Wi-Fi connection has been dropping and the signal range has noticeably decreased. I understand how frustrating it is to experience this for months. We’d be happy to help troubleshoot and determine what may be causing the connection issues. Have you tried any troubleshooting steps already? We want to make sure we don’t have you repeat anything you’ve already done.

Visitor

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4 Messages

I have moved the XB7 dual-band gateway to a higher place, though it is in front of/ close to the TV. There really isn't a better place for me to put it. We'll see how that works.

The interesting thing is that the signal didn't start dropping until this summer. Until then, the signal was strong in all rooms and outside the house.

Official Employee

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1.8K Messages

We can set a reminder to check in tomorrow afternoon to see how everything is working. How does that sound?

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Visitor

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4 Messages

I'll remember to do it myself. Thanks for the offer.

Official Employee

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1.8K Messages

Our team will be on standby if you do need additional assistance. Please keep us posted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Expert

 • 

121.8K Messages

9 hours ago

@user_bh3gse 

Have you had a chance to try any of those WiFi improvement tips ?

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