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user_bh3gse
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10/01/2026 4:01 PM

WiFi connection drops multiple times of day on my mobile

The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.

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11 days ago

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XfinityMarshante

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20 days ago

Hello @user_bh3gse, thank you for taking the time to leave a post. Sorry that your Wi-Fi connection has been dropping and the signal range has noticeably decreased. I understand how frustrating it is to experience this for months. We’d be happy to help troubleshoot and determine what may be causing the connection issues. Have you tried any troubleshooting steps already? We want to make sure we don’t have you repeat anything you’ve already done.

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user_bh3gse

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I have moved the XB7 dual-band gateway to a higher place, though it is in front of/ close to the TV. There really isn't a better place for me to put it. We'll see how that works.

The interesting thing is that the signal didn't start dropping until this summer. Until then, the signal was strong in all rooms and outside the house.

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20 days ago

XfinityJon

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We can set a reminder to check in tomorrow afternoon to see how everything is working. How does that sound?

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20 days ago

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user_bh3gse

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8 Messages

I'll remember to do it myself. Thanks for the offer.

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20 days ago

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XfinityJon

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1.9K Messages

Our team will be on standby if you do need additional assistance. Please keep us posted. 

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20 days ago

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XfinityThomasC

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Hello @user_bh3gse are you continuing to experience connection drops on your mobile device?

 

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19 days ago

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EG

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122.4K Messages

20 days ago

@user_bh3gse 

Have you had a chance to try any of those WiFi improvement tips ?

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user_bh3gse

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8 Messages

I moved the gateway to higher ground. Let's see if that works

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20 days ago

user_bh3gse

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The connection still drops when I'm in a room that's about 25-30 feet away and again when I'm out on the back porch. Admittedly, it's not as often, but it does happen daily. Connection used to be just fine in those places.

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14 days ago

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XfinityEricB

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user_bh3gse Have you recently moved the gateway, or added any other wifi producing devices that aren't part of the original set up when the signal was better? Have there been any new devices added to the home that take up more of the bandwidth of the WiFi? Many things can interfere with signal, and it may just be something simple that can be adjusted. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_bh3gse

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I moved the gateway higher, and there are no new devices or bandwidth "suckers." Heavens, it won't even go to the driveway or side yard anymore when Wifi used to reach those spots with no problem. It also drops in the back corner (bathroom) of the house, where there were no problems for 10 years.

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12 days ago

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XfinityLinda

Official Employee

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2.9K Messages

@user_bh3gse We'd like to take a closer look. Please send us a Direct Message with your name and service address.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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EG

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122.4K Messages

11 days ago

@user_bh3gse @XfinityLinda 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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